Support for Members

"From that very first call I knew I'd be ok. As soon as I spoke to the hotline they reassured me and provided practical steps on what to do next. I've been through a difficult time but without contacting ASCL, things would have been much worse." ASCL Member

To ensure members are put in touch with the most appropriate person as quickly as possible, the first point of contact for advice and support is ASCL’s hotline, 0116 299 1122.
ASCL’s hotline team is able to provide impartial and confidential support and guidance to members on any issue affecting their employment or on matters arising in the course of their employment.

The hotline is staffed by one or more duty officers from 8.30am to 5pm term time, and 9am to 5pm in school holidays, during the working week. At these times, calls are first answered by a member of the reception team who will request brief details such as membership number and name to enable calls to be transferred as efficiently as possible.

Access to Member Support Hotline – weekend emergencies and public holidays
In cases of urgency or emergency at weekends, a duty officer will be available to respond between 10am and 1pm.

Members requiring urgent advice and support at a weekend should call 0116 2991122 and use the information provided via the answering machine to contact the duty officer.

Queries can also be made by completing an online enquiry here or by post to:
Association of School and College Leaders
2nd Floor
Peat House
1 Waterloo Way
For further information, please see the Member and Legal support policy information booklet.
ASCL is unable to provide legal support for issues that arose before membership commenced.

Click here to read feedback from members that we have been supporting recently.

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