A new guide which aims to help parents work with schools to address complaints in a positive and respectful way has been published by the DfE, the charity Parentkind, and Ofsted. Parents are advised against using social media to air their complaint, and told to avoid behaving aggressively, targeting people, or “building a crowd” around their concern.
We hope that a clear set of ground rules will help to ease the pressure on schools of vexatious and personalised complaints and support the good and productive relationships with parents we all want to see.
You may want to use
the guide on your school website. See also our
press release in response to this guide.