Complaints Policy

The Association of School and College Leaders (ASCL) is fully committed to providing the highest quality of service and support possible to all members. ASCL is also eager to ensure that members’ needs are met appropriately and ASCL’s services are always improving.

ASCL's Complaints Policy ensures that:

members are fully aware of their right to make a complaint where appropriate and necessary
members are aware of the procedures to be followed when furthering a complaint
all complaints are addressed and resolved in a fair, prompt and efficient manner

You can download a copy of the policy by clicking here.

Complaints form