This session equips school leadership teams with essential skills to manage complaints from parents, particularly when interactions escalate to disrespectful or hostile behaviour. With a rise in fast-tracked complaints to Ofsted, many teachers and senior staff feel apprehensive about engaging with parents via phone or email. This training provides strategies to foster respectful communication, set boundaries, and handle complaints constructively. Leaders will learn how to protect their teams, maintain morale, and create a safe, supportive environment for staff, thereby promoting well-being and resilience at all levels.