Frequently Asked Questions

You can sign up via the booking link on the ASCL PD website or follow the links provided in our email communications.

Online
Leading On sessions are offered at a fixed cost per school, not per person. 

We only need the details of one person to secure the booking and that person will receive all the communications for the event. It is not necessary to book all delegates who want to attend the live session at this point and may result in being overcharged.

In-person
We require the details of each delegate who will be attending the event. Bookings are preferred via our online booking system as provided on the relevant page for the event, however, if you do have any problems during this process, please contact us with the event and delegate(s) details and we will be happy to help. Please include the title and date of the event in the subject line of your email. 

We will issue invoices a few days before the event. We do not have the facility to accept payment at time of booking; we always email an invoice.

Our payment terms are 14 days from the date on the invoice. Payment can be made by BACS (preferred) or by credit card with our Accounts team.

For online events, we aim to distribute the joining instructions two to three days before, to give you time to register on Zoom if required, and to receive your individual Zoom joining link for the session.

The joining instructions can be shared with anyone in your team who wants to attend the live session and each person can then register on Zoom individually for the session.

If you do not receive your joining instructions, please do check your junk/spam filters first as sometimes our emails end up there. Please then contact us so we can check we have your booking and accurate contact information.

We understand that despite best intentions, your workload or diary commitments may mean you are unable to attend live. If you have booked on to a live session, a copy of the recording and resources is included in the cost and you will receive that a couple of days after the event, whether or not you attend live. As a result of this, we would not offer a refund if you don’t attend a webinar.

Please also remember that joining instructions can be shared with colleagues so your team members can attend a live session even if you cannot.
 

For live sessions, the cost includes attendance at the live session, a copy of the session recording, and a copy of any resources used.

If you have booked on to a webinar, you will receive a copy of the session recording and resources, even if you cannot attend live.

Yes, you can purchase the resources for all of our Leading On webinars once they have taken place live. The cost includes a copy of the session recording and a copy of any resources used.

Some of our webinars are not delivered live, and are pre-recorded. This is made clear on the web page before you book.

If you are interested in several webinars, you may wish to purchase our Full Package as you and your entire team will then have access to all of our webinars across the entire academic year for a fixed cost. This includes all live sessions, all pre-recorded sessions, and all resources.

For the Full Package, we just require one contact per institution (this could be a member of teaching or admin staff) and we will send this contact details of how their staff members can book places on each webinar.

When you first receive the joining instructions for the session you have booked, which is usually a few days beforehand, we strongly advise that at that point you make all necessary checks with your IT system and IT team regarding the system requirements for the platform being used.

Additional areas to check include your firewalls and security and internet browsers, and as the event is a webcast, you should also check your audio and video settings.

Please do not wait until just before the session before checking these as delays could mean you miss the start of the session.

If you are experiencing technical difficulties when trying to access the live webinar session, please try the steps below before contacting ASCL PD.  Please bear in mind that it is difficult for PD staff to give advice remotely as we cannot see your computer screens or login to your local networks.

• Try accessing the webinar through another device, such as a smartphone or alternative computer.
• Try a different browser from your usual one
• Try a different wifi network from your usual one
• Try “tethering” your mobile phone to the system and using your mobile data
• Try registering for the session again. We have found that inaccuracies (such as spelling mistakes) when first registering for the session can make it difficult to then join the session on the day.

Although best efforts will be made, we are not able to guarantee that the webinar broadcast will be free of technical issues, and cannot be responsible for the ability of any individual technical set-up and equipment of individual delegates to be able to access video, audio or slides.  Failure to meet the technical requirements for which the participant is responsible does not release the participant from the contractual obligation to pay.
 

We aim to email joining instructions to all delegates about ten days before the event, or slightly earlier if we are able to do so. Joining instructions are sent by email, so please do check your junk/spam filters and if you have not received them by 24hrs before the event, please do contact us to ensure we have your booking and correct contact details.

Our advice is not to make travel or accommodation arrangements until you have had confirmation that the event is going ahead. If you want to make arrangements, and have not received your joining instructions, please contact us to check the situation.

There may be occasions outwith our control when the only option is to cancel or reschedule the event. In the unlikely situtation this occurs, we will aim to let all delegates know as soon as possible. Please note that we are unable to refund travel expenses for delegates if the event is cancelled.
 

If you are booked on to an event but need to cancel your place, you must contact us as soon as possible. All cancellations must be confirmed in writing, verbal cancellation is not sufficient. We will acknowledge the cancellation and confirm the cancellation charge.

When you cancel your place, you will be subject to the cancellation charges outlined in our Terms and Conditions, and charges will be applied, unless you are able to send a substitute delegate.

If you are able to send a substitute, we will need their details and contact information in order to update the booking. For full information on our cancellation policy and charges please see our Terms and Conditions page.

If you do not attend the event and do not let us know in advance, then the full fee for the event will be payable.
 

We are unable to offer virtual attendance at our face-to-face events.

Please check the fee section of each event for this information.
 

There is no strict dress code but, as these are professional events, we recommend that delegates dress in line with their setting’s policy. 

We encourage delegates and exhibitors to network at events and share contact information between themselves if they are happy to do so. We do not provide delegate lists or share contact information. For more information about how we handle your data, please see our Privacy policy.
 

If you are interested in delivering CPD for us, please email us at pd@ascl.org.uk with a short synopsis of the topic and title of session. This will then be considered by the Director of ASCL Professional Development.
 

No, our events are open to members and non-members. Some events are a flat fee, and some have discounted fees for ASCL members.

Our events are designed for serving school, college and trust leaders and their colleagues; they are not open to commercial organisations to attend as delegates (but you may be able to exhibit or sponsor the event).

A full list of all of our forthcoming events can be found on the Events tab here. This is updated on a regular basis and includes our webinars, courses and conferences.

We also distribute an events newsletter, PD News, on a weekly basis during term time. If you are an ASCL member and would like to receive this information, log in to your MyASCL account and update your preferences by selecting “Professional Development Information”.

If you are not an ASCL member, please email communications@ascl.org.uk to be added to the distribution list. You can unsubscribe from the email at any time.
 

Please email exhibitions@ascl.org.uk and we will get in touch to discuss next steps. 
 

Unless explicitly stated otherwise, all rights including those in copyright of the materials provided to support events (course, conference or consultancy) are owned by or controlled for these purposes by ASCL / ASCL PD Ltd. Except as otherwise expressly permitted under copyright law or our Terms and Conditions, the commercial use or publication of all or part of any item from an ASCL / ASCL PD Ltd event as described above, may not be copied, reproduced, republished, broadcast or transmitted in any way without first obtaining ASCL / ASCL PD’s written permission or that of the copyright owner.

Where permission has been explicitly granted to use material, ASCL / ASCL PD Ltd must be credited as the source, and the copyright holder if applicable. If in any doubt please contact pd@ascl.org.uk to obtain permission to use materials.

 

We are sorry to hear you wish to complain about one of our events. Please email us at pd@ascl.org.uk with the details of your complaint so we may investigate your concerns.